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Brendon Page is an Attaché software veteran, clocking more than 24 years of experience with the suite. His business consultancy firm, Page Business Solutions (PBS), is an Attaché Gold Partner. The accreditation has seen Brendon and his team provide Attaché software training, installation and support to a variety of mid sized Australian businesses for the past 16 years. When ezyCollect announced that its accounts receivable platform now integrates with Attaché accounting software, Brendon was keen to be among the first to test drive the automation functionality for his clients.
Brendon’s client base is diverse. The payroll and accounting features of Attaché make it a popular choice for companies that have outgrown their small business software. In particular, Attaché’s inventory management functionality provides a robust solution for wholesalers.
That’s why ezyCollect’s accounts receivable capabilities peaked Brendon’s interest. His wholesaler clients typically sell on credit, manage a large number of debtors and end up with hundreds of overdue invoices each month. While getting his clients paid faster is important, it’s almost a bonus compared to the efficiency improvements he helps them achieve.
To test drive the platform, Brendon integrated ezyCollect with his firm’s Attaché accounting software and saw improvements within the first month.
Brendon and his Client Services Manager, Pip Hawkins, understand the challenges of debtor management firsthand. Each week, Pip and the accounts team spent up to two hours identifying overdue accounts, calling customers, emailing payment reminders and preparing monthly statements.
“Our process was to go into Attaché, print off a debtor list, then go through the list with a ruler and a highlighter,” explains Pip.
Pip then manually prepared email reminders for overdue debtors.
“From Attaché, I would search each debtor, download the correct invoice, then attach it to an email that I would type for each customer.
“Then I’d update a spreadsheet of who I’d contacted and who I needed to contact.”
The process was laborious, messy, and left her with less time to make follow-up phone calls.
The day-to-day AR process is more streamlined with ezyCollect:
With ezyCollect working in the background over the Christmas period, Pip returned to work in January and had time to reach out to customers: “I just rang to let them know we were back in the office and to wish them a Happy New Year. They really appreciated it.”
Benefits for Attaché businesses
Visibility: The team has high visibility of all debtor activity. Team members can log in and review up-to-date information on every debtor’s status at any time.
One source: Eliminate the mess of spreadsheets and multiple systems. Login to ezyCollect, see all the debtor data analysed for you, and take any action from within the system.
Time: Save hours by automating an unlimited number of payment reminders that are delivered according to your schedule.
“Unlike other systems that have basic reminders, ezyCollect’s features give businesses more options to communicate effectively with their debtors,” says Brendon.
Brendon’s top features:
Benefits for Attaché businesses
Discipline: The automation consistently and predictably sends and records a large volume of reminder communications that is almost impossible for a human to do.
Reach: The variety of communication channels and contacts that ezyCollect uses means your reminders are more likely to reach the right person who can pay your invoice.
Every invoice: Using the oldest overdue invoice as the baseline, every overdue invoice after that is also chased. Nothing gets overlooked.
24/7 payments: Payments can come in after hours as debtors pay online at times that suit them.
“A solution like ezyCollect quickly pays for itself as your revenue improves and you spend less time and money chasing invoices,” says Brendon.
(*Choose the right plan based on your number of debtors.)
Benefits for Attaché businesses
|Eliminate budget creep: Month-by-month certainty of accounts receivable spend.|
More time: Allocate more staff time to personalised customer service.
More cash: As liquidity improves, businesses can pay expenses and invest in growth.
Brendon believes ezyCollect has wide application across many industries. Try ezyCollect if:
ezyCollect offers a one-on-one demo online:
ezyCollect’s accounts receivable platform now integrates with Advanced Business Manager (ABM). Users of ABM’s financial management software can now power up payment success with next level credit control and collections capacity.
Business operators using Advanced Business Manager already know this: getting paid on time is a critical indicator of business health. Businesses that carry the burden of overdue accounts receivable typically exhibit three big pain points:
Chris Heysen is Advanced Business Manager’s CEO and is enthusiastic about helping businesses grow from good to great.
“We know the Advanced Business Manager client is focussed on growing a great business and doesn’t have time to waste on inefficient processes. ezyCollect’s solution for late payments will help businesses to achieve both revenue and efficiency goals,” says Chris.
The debt burden on small-to-medium enterprises (SMEs) is huge. The first ever Australian Payments Times and Practices Inquiry of 2017 found the following:
The Australian Small Business and Family Enterprise Ombudsman was particularly critical of big buyers, urging them to be more transparent about their payment times and to stop using small business suppliers as cheap forms of finance.
ezyCollect’s CEO, Aj Singh, founded ezyCollect after experiencing the pain of late payments firsthand. “I was running a medical supplies business.We had a huge cashflow problem behind the scenes even though the business was generating a lot of new sales. We kept supplying late payers because we couldn’t keep track of their credit usage. We had this ballooning cashflow gap. We started hiring people to chase payments but adding headcount is very expensive.
“We nearly lost that business to late payments.”
Now, ezyCollect exists to serve other wholesalers, manufacturers, and business services. “If you’re selling goods or services on credit, a late payments problem is looming just around the corner unless you have a disciplined accounts receivable process in place,” advises Aj.
ezyCollect is purpose-built to give growing businesses an efficient accounts receivable process that grows with them.
“Growing businesses need more than payment reminders to get paid faster. There’s actually a lot of factors that need to be optimised to protect your business from credit risks and to recover money faster,” says Aj.
Luckily, ezyCollect’s platform cleverly integrates all of those critical factors into one easy-to-use hub. The good news for ABM users: ezyCollect seamlessly integrates with Advanced Business Manager to use the invoice data already created in the accounting software, avoiding any duplicate data entry.
Automate the manual tasks and create time for critical jobs:
Remove the mess and guesswork and just get the job done:
Never lose sight of ageing invoices with high visibility of the entire AR ledger:
Offer customers a payment portal for self-serve credit card checkout:
As a SaaS product, ezyCollect integrates easily with ABM’s cloud accounting software. Once you register your file with ezyCollect, ezyCollect will send you a simple process to follow. Your data syncs with ezyCollect in around five minutes for instant mapping and tracking of your accounts receivable ledger.
ezyCollect also provides complimentary training for your team so setup is fast and you’re operating with confidence.
Chris Heysen sees ezyCollect as having wide application for ABM users across all industries, in particular:
“Consider trialling ezyCollect with ABM if you’re issuing goods or services on credit, and then experience a time and cashflow challenge in recovering money. A tech solution can help you quickly clean up an untidy process. Plus the ROI is obvious as the payments come in,” says Chris.
ezyCollect offers Advanced Business Manager users a free 14-day trial.